RPS Training Course Live Training Sessions March 19, 2025

Live Q&A with Syd Michael

(Raw transcription; not proofed for grammar or spelling.)

Click here for Google Doc of the transcript.

0:03

Set your watch like Casey Jones 11 a.m. Wednesday. What’s going on?

0:08

Good to see you Michael G Tina Kevin guy Mr.

0:21

Larson You know, I said Mr. Larson cuz my redneck *** can never say your name, right?

0:34

Did it go the long way, not the wrong way? Wanda Pretty cool watching those astronauts come back. I felt kind of patriotic seeing that.

0:53

Did anybody see the dolphins?

0:54

They started running around the capsule as it went in the water.

0:58

How cool was that?

1:00

Philip Hayes.

1:03

There’s something like extra about dolphins.

1:06

I don’t know what it is, but there’s something, they seem like they might be a little, I don’t know.

1:12

A lot of fishermen hate them because they eat all their fish, all their bait fish and stuff, but Kevin definitely helped him sweet bro.

1:31

Yeah, very intelligent.

1:32

Yeah, there’s something special about him for sure.

1:42

I got to, you know, I went and swam with the dolphins and I think the Bahamas is where I was at.

1:47

It was like 25 years ago, but that was pretty fascinating.

1:54

I thought it was fascinating that to touch the dolphins, but it was also fascinating that they had to tell people not to stick their fingers in any *******.

2:03

Hey, is there people over there trying to wallow out holes and touch stuff?

2:08

That’s awful.

2:09

Oh, no. What’s up, Doug?

2:13

Um. All right, we got a few people jumping in.

2:18

We’re coming to an end.

2:21

It’s starting to do the power close out.

2:27

Let me see who all is with me here.

2:32

uh Nicole Nicole I know uh I know when I talk to um uh to uh Vanessa well I was gonna get Vanessa talk about it but definitely on April uh 15th uh you uh well I’ll let her say it because if I say it then I’m responsible for it it’s hard but on April 15th there should be no more charges let’s Let’s just say that.

2:56

Right.

2:57

Right.

2:57

No more RPS charges.

3:01

And I appreciate everybody who was loyal with us and to the end, you know, it takes a ton of money to run this thing, you know, and we’re going to still be running it for two years after this to collect everybody’s money.

3:15

But we didn’t feel that it was fair to charge some of the 249s or whatever.

3:23

Or what was it?

3:24

197.

3:24

I can’t remember it’s 197 yep so you welcome guy it’s uh that’s that’s the right thing to do and listen if we could have if we could have paused it during the moratorium or whatever we would have but again super super expensive to run this this you know this thing turned out to me and brian just saying hey i think we could get 10 or 15 people that you know have a fun little group right, to absolutely blowing up.

4:08

We’d have known how big it was going to get.

4:10

I might not even got invited if we had known it was this big.

4:15

We thought it was just going to be something small, and it turned into some bigger stuff.

4:23

You sound like you live like me, Kevin.

4:30

Just out of curiosity, oh, that’s cool.

4:33

Just out of curiosity, and I’m just curious.

4:36

It’s just a yes or no question.

4:38

How many people are into crypto and how many people are not?

4:41

I’m not gonna talk about financial products on this all for sure, but No, very cool. A lot of people are good. It’s an exciting year.

4:56

It’s a super super super exciting year for crypto Even if you just follow the four-year cycle Kevin says I had to humble myself and learn from younger people.

5:13

That’s okay, man. There’s a lot of smart younger people at least for me now I mean, I used to be the kid.

5:18

Now I’m the, you know, the old man.

5:24

I know there’s a few on this call older than me.

5:29

But I got burned on, Tina said she got burned.

5:33

I got burned too on that USI.

5:36

It was awful, dude.

5:37

Where it paid 1% and all that stuff.

5:39

And I worked, I had like 850 people under me.

5:43

I was making like a half a Bitcoin a day at that time.

5:47

And, you know, of course, it all got just rug pulled and I got rug pulled on Voyager to who would have known that publicly traded company.

5:54

I lost 260 grand a few years back.

6:01

But for any customer who is archived, do they have to have all their documents in by April 15th?

6:08

Absolutely.

6:09

They need to submit their deal.

6:13

You know, and Brian’s they’re doing some fail stop stuff.

6:17

I mean, you know.

6:19

uh where where they’re auto submitting some people’s stuff just in case but uh you know they they saved you know that’s where that’s where John is is really most valuable he’s uh he’s really uh it with him and Brian together really right Brian Brian smarter than he probably comes across to I don’t know if y ‘all notice that but um they uh they do a lot of fail-safe stuff you know I mean there’s a lot of opportunity out there we got to take advantage of everything all this hard work. We just committed almost three, four years of our lives.

6:54

I hate to say it, but it was like an internet product at first and turned into a business.

7:00

We had well over 400 plus employees over those two years.

7:06

I know a lot of people that bought their first houses that worked for us.

7:10

It was exciting to see they’re living in Tampa now, which is the last place I’d want to buy a house and you can’t get a crackerjack for less than a half a million, you know, but it, you know, it was exciting seeing people do that, you know, and like Brian talked the other day when we were talking several, we have several AEs that have done over seven figures, right?

7:34

Not only do they live in the US, but also in Europe and in the Netherlands and other places.

7:40

So, you know, I don’t know about you, but when you could stimulate the economy with that kind of volume and that kind of amount of revenue, it feels kind of nice, right?

7:54

And we’ve helped over tens of thousands of customers, which, you know, a lot of them, we actually saved their businesses.

8:03

Unfortunately, due to the slow response to the IRS, some people lost their businesses before getting the help, you know?

8:13

And y ‘all know how I feel about that.

8:14

I mean, even people getting money today, is it really helping you from 2021, whatever?

8:22

But of course, Alex, yep.

8:27

Last deal submission, I mean, we said March 31st to give it some time, but I promise you they’ll take any deal they possibly can up until the 15th if they can process it quick enough.

8:38

It’s not guaranteed if you wait until the last day, but I promise I guarantee you they’ll try.

8:45

That’s for dang sure.

8:48

So Nicole, Jaleesa, did y ‘all have anything y ‘all need to go over?

8:53

Oh, nice, Julia, right, the last second joined yesterday and the restaurant is almost through the pipeline.

9:02

Good.

9:07

Hey, Syd.

9:09

Yes.

9:09

Can you hear me?

9:10

Okay.

9:11

Yep.

9:12

Okay, so everyone, we are doing all hands on deck, support included.

9:22

If you have questions and you’re seeing something in the portal or something, please still send in tickets.

9:29

There may be delays and responses, but we’re helping out the Tampa team right now trying to make sure everything has been done.

9:38

So we may be on the phones calling clients to or just doing admin work to make sure all of the 2021 files are in and things like that, or if we need to resubmit so I did want to let everyone know that just in case you may not get an answer right back I know a lot of times the turnaround times for our tickets are pretty quick but there may be delays in responses until the 15th but we will still respond.

10:07

I just want to put everyone on notice.

10:11

There you go.

10:14

There you go.

10:23

Good job, Julia.

10:24

Way to finish out the we’re in the fourth quarter, right?

10:30

Put one into the end zone.

10:31

That’s good.

10:34

What are you guys going to do when it’s over?

10:38

Well for us, like I said, we still got to process a lot of claims and we think it’s going to take 18 to 24 months.

10:48

So I would do that.

10:49

Me, you know, I have a couple hobbies, I have a couple hobbies, I play the market a lot.

11:04

I am. I’ve also been big into crypto for years and, uh.

11:12

To be honest with you, I got a gun range on the back side of my property.

11:15

I go there and shoot every day.

11:22

Yeah, and, uh, I like to do it.

11:25

I like to gamble a little bit.

11:26

I like to play blackjack.

11:28

Right?

11:30

That’s true.

11:31

Kendall Kendall put up the slot machine.

11:33

He knows.

11:36

Yep.

11:38

I enjoy playing poker and stuff.

11:40

I like anything like that.

11:42

But I’d rather gamble in the gentleman’s casino called the stock market than the actual casino.

11:52

You know, it’s just when you got to take your girlfriend out or something like that.

11:55

Sometimes the actual casinos are better.

11:59

But in fact, I’m going on the 30th to see a comedian, which I’m pretty excited about?

12:13

Yeah, if anybody has questions about crypto, it needs a little bit of, you know, if you need a trusted person just to help you get involved or to explain a little bit to you, you know, shoot me a DM, I’ll definitely help you.

12:26

That’s kind of, you know, me and Brian, even back in 2017, looked at doing a couple things with it.

12:31

But where I personally got the gratification out of it was helping people that was intimidated by it the same way I was you know back in the in the day and and then just kind of walking them down the path and getting them getting them started how about plans to offer more services to our ERTC clients yes yes I don’t know what I can talk about we’re working on a couple things with I just can’t I don’t know if We’re working on a recurring thing that you could offer to your ERTC client that is an absolute no-brainer and it’s going to be baller.

13:17

The one guy that we partnered with, because it required insurance licensing and stuff, just had quadruple bypass surgery.

13:25

So we’re just waiting for them to kind of get a little bit better.

13:29

And the second we know more, I promise you, we’ll tell everybody about it.

13:33

But it’s really cool.

13:34

Let me give you a small picture.

13:37

Imagine if any small business that has no benefits, could offer a relevantly decent wellness and telehealth type business, our benefits to their employees for mere pennies on the dollar every month.

13:57

We realized through the hiring and employees, as many employees we did our benefits really sway the difference in talent that we got over the past you know four years and this would be a super exponential help to all the small businesses out there that aren’t offering full medical packages or even if they are it uh it adds on you know um and it’s super inexpensive but the beautiful thing is it’s recurring it’d be recurring for us and you.

14:31

And so we know that that could be a not if, when, right?

14:36

So it’s about all I can say about it.

14:43

And I don’t even know if I’m gonna be involved in it.

14:46

I’m not even sure yet.

14:47

I’m sure I will be, but yeah, it is cool.

14:53

Julia, Tina, very cool actually.

14:58

That it just includes that Doug, just I know it includes telehealth stuff.

15:02

that’s one of the big big pieces of it so you know I got to tell you like and I can tell with even with Brian like you know when when you went to the level that we went in the last four years and the amount of negotiations and major like financial negotiations you have a short fuse with with any small small time, you know, internet marketer type. So, you know, we’ve got time for that.

15:37

And we’ve just grown so much in the last four years, which is good.

15:43

And so, you know, we’re extra careful, extra cautious, you know, we test everything 100 ways from Sunday.

15:50

Now, you know, last thing you want to do is, is put anything in front of y ‘all who are our best people and it not be something that you can 1000% lean on, right?

16:01

You don’t want to, you don’t want to dry rotted hammock, you know?

16:06

So anyways, I’d love to.

16:19

Did you, did you get that Philip Hayes talking about my car flipping course I did a long time ago?

16:27

You know, I still flip cars.

16:30

I don’t do near the volume I did back then, but I still flip two or three cars a year.

16:35

Always.

16:35

I’m always wheeling and dealing something.

16:38

In fact, right now I got a 09650 black convertible BMW and I’m cleaning up, I’m going to flip.

16:45

I’ll take it.

16:46

How much are you going to charge me?

16:48

Like $500?

16:49

I’ll take it.

16:50

$500 a month, you’re in.

16:57

You know what killed me on that, Phillip?

17:00

When I came out with Quick Cash Whipper, the Black Hatters got it and Black Hatted the **** out of it everywhere.

17:05

I mean they and that course was so honest and truthful. It was cool.

17:12

But the only claim to fame that I can say is they were charging more for my course on the black hat forums And they were Larry King’s so that made me feel good.

17:24

You know, they stole millions from me with a portal that remains the same. I don’t know Chris.

17:31

Good question Obviously, you’re gonna be able to track updates.

17:36

Yes, a thousand percent would never want you to be put in the dark.

17:40

We’re not looking to make you a mushroom.

17:44

Yeah, Chris, the portal should absolutely be up.

17:48

Just because the IRS is no longer accepting new applications, they’re still processing the claims that they have.

17:57

We are still going to have to track those claims and keep updates and talk to the clients and things like that.

18:04

We want the agents to be able to see that, especially for those agents that have a good rapport with the clients, you know, just to make sure that everything is still in place and processing things like that.

18:19

So that’s the way for it to keep you guys updated on your deals because I mean, we still have to pay commissions.

18:28

Yeah, the Facebook strategy that was called a social vending machine and you know, I still have a dealership that pays me $2 ,500 a month and has for over five years, has for over five years.

18:46

Let’s see, Chris, what question are you talking about?

18:50

Chris, do you want to read?

18:51

Okay.

18:52

Well, sometimes when I answer, I don’t want anybody to know what the question is.

18:56

I’m sorry, but yeah.

19:00

Well, we still have those updated meetings Wednesday.

19:04

Yeah, I think so.

19:05

I think so because we’re gonna have to talk more about the collection and I’ll do whatever I’m told, but I think we gotta talk more about the collection.

19:14

And we’ve got a couple of things coming that we’re considering even though you’re, well, I don’t wanna give them.

19:24

I can’t talk about it.

19:26

Either way, yes it’s going to keep going.

19:28

We’re considering where you’ll get involved in two or three or any other platforms that we’re about to get associated with if you remain at your 197 or maybe even less. So that’s what we’re talking about.

19:43

Best way to contact Syd or Brian, don’t contact Brian, he won’t respond. Me, be careful on press releases because you got to get them approved.

19:56

I saw some, they sent me a press release the other day that somebody put out and it looked as if they were us.

20:07

Jaleesa, send in a support ticket, Tina.

20:11

Send in a support ticket or go to any Alabama slot casino, you’ll find Jaleesa.

20:18

Absolutely, absolutely, you will see me at one of the three locations in Alabama.

20:27

Anywhere they used to race dogs that now have slot machines.

20:30

I mean, you’ll find Jaleesa and her mama, I’m just playing.

20:39

Hey, Roland. Yes, we still have UCCs in place.

20:45

And most of them aren’t contingent upon if they don’t pay.

20:49

We have them in place because if they don’t pay, we already have a lien.

20:53

And if it has to go to collections or legal, hopefully it doesn’t have to go to legal.

21:00

We have like a killer collections team right now.

21:03

And that’s the reason you guys are getting paid so much because those guys are, and one girl, are bringing in money.

21:11

Yeah.

21:11

Like it’s nobody’s business.

21:13

And Brian, you know, for the last six months, I know he’s worked on the collections and they finally got it right.

21:20

Right? Wouldn’t you say, Nicole?

21:22

I mean a couple of the collections that they tried to work with were worthless and weak.

21:27

They were only selling the service of collections not actually collecting.

21:32

So right these guys come from a collections background and I mean I wish you could see this as the support channel.

21:42

Demetrius is the team lead and then they have Josh who’s who is probably an all star like he is constantly asking for invoices because he’s got people that want to pay it’s every day day in and day out and they are set to a specific dollar amount that they have to collect every month i think so um they’re probably going to exceed that goal it’s it’s it’s really refreshing because we should have had this a year ago but i’m glad we got him now When we had a collector out of Tampa, I got along with him really well, but he was kind of a hard nose.

22:20

I mean, the guy was like, I don’t know, he was a cool dude.

22:23

I liked him, but he was very brash.

22:26

And so he came, you know, obviously it comes with good and bad, you know, when you’re talking to, you know, you got to be a little bit crazy to be a collector anyway.

22:35

You know what I mean?

22:35

Like you definitely got to have no empathy with the word no, or any excuse, you know?

22:45

And whatever, he ended up getting too brash.

22:50

So I think they let him go, but whatever.

22:53

Yeah, he was a little rude.

22:56

Let me say this too, just for responding to some of the inquiries that we have, you guys are going to start seeing a lot of notes and a lot of calls going out on the clients from, well, in the portal, because we do have a dedicated team now that does nothing but reach out to the clients to make sure that they remember us, they know who we are, to make sure they know they gotta pay us.

23:24

So you will see an influx of messages.

23:29

I’ve had a couple of tickets that they didn’t understand what the message was saying or what it was about.

23:34

That’s fine, you guys can send us tickets.

23:36

We’ll interpret it for you.

23:37

but we kind of encourage them not to use shorthand and lingo so everybody can understand what’s being said and make the notes concise, clear and very specific just in case we have to use it for legal purposes.

23:55

So you should start seeing better notes or you should be seeing better notes.

23:59

You should be seeing more precise notes and you should see a lot more contact going out to your clients.

24:15

Very, very, very cool.

24:22

Hey, Michael.

24:24

So Michael’s question, everyone will benefit from this.

24:27

When refunds for quarters come in, will we also see those logged in the portal?

24:32

You will see a note.

24:33

The note will say, spoke to the client in regards to notices for quarter refunds, and it’ll show the quarter, and then it will say invoice client, and it will also have the name of the client. I’m at the amount that’s being invoiced to the client.

24:55

Michael, so I want everyone to also understand that even though we are receiving partial payments from the clients, you will not receive your commission until the full fee is paid.

25:09

There will be no exceptions because I see names on here that I’m still receiving tickets for daily asking about your commission for a partial payment and we are not paying out any partial payments. Also let me piggyback on that too.

25:31

We’ve got a couple people, Guy in particular, I love him.

25:36

If your clients tell you they are getting notices from the IRS, please send it to us.

25:41

We may already have it, but it’s better to have two of them than not to have any of them.

25:47

So if you’ve reached out to your clients and they’re saying, well, the IRS sent me this letter, ask them to scan the entire letter to you and send it to us in a ticket desk or in a Slack channel if you’re a platinum agent.

26:00

So we can get it to the team.

26:02

If it’s an overpayment notice, that’s great.

26:04

That means somebody’s gonna get paid soon.

26:06

But if it’s a notice that is saying their claim has been denied or whatever, we gotta get our CPAs on that.

26:13

They are time sensitive. Sometimes they get 30 days, sometimes they get two weeks.

26:19

So the sooner we can get the letter in and they can get working on it, the better.

26:26

When he digs his way out of his igloo, he’s got to send in a support ticket. That’s all.

26:33

He lives in Minnesota where it freezes.

26:39

Who’s in the cold weather right now? Anybody?

26:42

It actually kind of snapped cold for about a day here uh um in florida it drives me nuts when when you got in the morning you turn the heat on because you’re about to freeze and then you got to turn on the air conditioner by the afternoon if you know you feel like you’re kind of fighting yourself there drives me crazy um all right all right uh colorado springs last oh there’s a blizzard **** Carl um 70 in Toledo that’s I’m talking about 34 degrees 25 mile an hour north winds in Minnesota cold rain in Wisconsin how far up Wisconsin are you Michael are you in like Eau Claire or Madison or where you at Madison you know I know exactly where you’re at you’ve been north to troll city for whatever reason I have yeah good people in North Chicago Wisconsin outside of Chicago right in the suburbs like sheboygan places like that great people man i agree carl yeah the summers are awesome yeah i was in middleton illinois um once and uh in fact i ended up buying a cadillac from there i bought a 65 cadillac from there that maybe i don’t know but i was up there and i was up there during the summer uh visiting a girl i was gaten’s parents or whatever and dude it was like a movie like all the people are like had their weber grill out front I mean, I was like, I felt like in a movie for a minute.

28:39

It was crazy, it was beautiful.

28:40

If I had kids and it wasn’t so cold, I’d raise them there.

28:54

What is SDR working in our back office?

28:58

I don’t know.

28:59

Jalisa, you might get to answer that.

29:01

Yes, hey, Johan, so SDR working just means that we’re trying to still push the file forward with connecting with the client or reconnecting with the client.

29:15

It’s like what Syd said earlier with Brian and John, they’re trying to, you know, revive some of the files, especially for those blue states that Syd is always referencing on the call.

29:29

So they’re just trying to get the client to, you know, respond and see if we can go forward with the deal and get our CPAs to review things like that, that’s all.

29:40

We’re just trying to revive the deal.

29:46

Very cool. Correct, Chris.

29:58

Our lockbox is still working this year.

30:00

They’re actually, I think they’re looking at a different company right now, and those things are tricky, so I can’t even really go much into detail with it because you’ve got to change the address and then sometimes the address changes back, and it was the greatest idea for the most part, but it didn’t work out as great as we wanted it to.

30:21

I’ll give you this much information, Michael.

30:24

So that very last commission run when Brian posted all of those people receiving multiple commissions, most of those were lockbox payments that we received.

30:36

Yeah, it was about 58 checks from the lockbox in one week.

30:49

All right, respect everybody’s time, man, I appreciate it. I’ll see you next Wednesday.

30:54

Hopefully, I can go more into detail and give you some more information because I’ll be honest with you.

30:58

I’m actually pretty excited about it.

31:03

But I hope everybody has a great week and I hope it warms up and has nice weather for everybody.

31:10

All right.

31:10

See you later.

31:11

See you, Julissa and Nicole.

31:12

I miss you all.

31:13

See you.

31:14

Come see us.

31:15

See you later.

31:17

See you.

RPS Training Course Live Training Sessions March 12, 2025

Live Q&A with Syd Michael

(Raw transcription; not proofed for grammar or spelling.)

Click here for Google Doc of the transcript.

0:03

What’s happening? What’s happening? It’s Wednesday.

0:08

Hope everybody’s doing well. Very nice. Good morning.

0:17

Good to see you Tom Ramlin Good to see you buddy guy Donnelly Andy Lowry Do me a favor Andy Lowry was the first one on the call I happen to know because I was the second one on the call Nicole will you send him a hundred dollar Amazon gift card for showing up?

0:40

Sure, absolutely.

0:42

What’s up, Doug?

0:45

Michael Galacki is like, it’s a good morning from Wisconsin, sunny across the country right now.

0:52

We’re 80 degrees down here in Florida.

0:53

Come on.

0:56

Yep.

0:58

Yep, it’s about to be like why was I complaining?

1:02

It was so cold.

1:05

As you’re sweaty all day long.

1:09

What’s up, Thomas?

1:12

Rodel, good to see you.

1:16

We’re not gonna be real long today, but I am gonna kind of point out something.

1:23

Spring is sprung, absolutely.

1:25

How are you doing, Doug?

1:26

Haven’t heard from you in a while.

1:28

I see you on the calls, but I mean, you doing all right?

1:37

Good, good to see you, Tina.

1:40

That’s awesome, good, Doug.

1:47

I know I’m hard on you sometimes, buddy, but if you ever need help, you always know you can call me for what that’s worth.

2:00

All right. Yeah, I appreciate you too, man.

2:08

All right. I saw a bunch of commissions went out earlier this week.

2:19

And it made me think of something.

2:22

And now listen, I’m only well, I can’t give away my position yet.

2:28

I’ll tell you at the end.

2:29

But when I see these commissions going out, right, I can’t help but to notice.

2:35

and maybe y ‘all have too.

2:37

You notice a lot of the same names?

2:41

You notice a lot of the same names?

2:43

Why is that?

2:44

Why do you think that is?

2:46

Think they’re lucky?

2:48

Think they got lucky?

2:52

What is it?

2:53

Why is it we see a lot of the same names?

3:00

I’m gonna let y ‘all guess some.

3:02

So go ahead and put into the question box why you think we see the same people get paid week after week after week.

3:14

Good pipeline?

3:15

When you say good pipeline, you mean filling that pipeline, right?

3:27

Absolutely.

3:29

So if you didn’t have a good pipeline, what would that consistency, a like it guy, a system that’s working?

3:42

I agree.

3:46

So let’s just be the devil’s advocate on some of this stuff.

3:49

To not have a good pipeline, What would make you not have a good pipeline?

4:05

Well, one, if you signed up one deal and then sat on your hands and watched.

4:12

Two, if you signed up a couple of deals and I can’t say the word right, but whatever the pause was called, tends to beat you up and you let that little devil on your shoulder get in your ear, and then all of a sudden you sold yourself on why you should sit there and just wait because it might be a while.

4:39

Moratorium.

4:39

Yeah, that’s such a weird word, isn’t it?

4:41

Sorry.

4:42

I always want to call it a Mirandum.

4:46

I guess that’s just the redneck in me, but whatever.

4:56

What’s, Roland, you’re exactly right.

5:00

Some business don’t think it’s real, but what is rule number one from Uncle Syd?

5:06

I’m not saying you can win every deal.

5:12

I agree with you, Doug.

5:17

I actually hear Metallica singing moratoria.

5:26

All right. So what doesn’t create a good pipeline?

5:41

What’s some habits that would hold you back from?

5:45

Why don’t every single person, now a lot of you on this call actually are the names I see all the time, but why would someone have a bad pipeline?

5:53

What what what reason if we know a good pipeline leads to having your name listed getting commissions every week?

6:00

Why would you not have a good pipeline?

6:03

What’s some reasons?

6:12

You’re gonna hope your way to success or Maybe wish your way wish your way to success About want want your way to success What why would everybody not have a killer pipeline right now if they if we all know that that is what creates success No guts to do it. I’m not going to really mention your name, but I’ve heard you say that for years.

6:48

Sounds like something you need to hit head on. Reggie says lack of effort. That’s an honest response.

7:05

Lack of effort. So let’s just take the top two. No guts to do it. Lack of effort, right? That’s honest, Reggie, and I appreciate it.

7:19

What reasons would you have lack of effort and what reasons would you have no guts to do it?

7:25

What reasons?

7:33

Because I remember like my first job that I did well in was in the car business, right?

7:38

And I can remember thinking, man, it felt like I was on Mars.

7:43

Even their vocabulary, I didn’t understand, right?

7:51

Another one, Steve, don’t believe in the product or service.

7:56

Is it possible?

8:03

But in the car business, I remember feeling very out of out of out of out of place, right?

8:11

And I didn’t know if I could be successful at it because I’ve been a loser at everything else in my life.

8:16

Felt like anyway, right?

8:18

Dropped out of college.

8:20

You know, I was in that generation where they said if you dropped out of college, you might as well be a garbage man.

8:24

And I thought I was just one up in a garbage man by being a car guy, you know, in my mind anyway.

8:29

not that either one of them are bad careers, right?

8:37

But I gotta tell you, when I felt like I couldn’t do something, when I felt like I wasn’t giving it enough effort, right?

8:52

But I’ll be damned if I was gonna embarrass my parents and not die trying.

9:01

Everybody knew me as Syd Michael.

9:03

They knew my name Michael, they knew my family.

9:06

Last thing Syd Michael was gonna do to come up short representing my family that’s where I found the the the the courage to give it at least my best effort right but what I never said was when I saw somebody make a monster commission was must be nice must be nice getting pessimistic I get it I get it how many deals did you have in total you 16 still deferred? How many do you have in total? So you’ve been paid on two? Okay.

10:14

You talk to your 16? Nope. Okay. I mean, can we, can we be straight up here?

10:31

Like, if you don’t talk to your 16 and you’re, and you’re worried that they’re going to do it, you’re hoping, wishing, and wanting. And, and, and don’t get me wrong, I’ve been there.

10:40

I hope, wish, and want a lot of things, a lot of days.

10:43

But if I really want something done, What do you do? What’s going to get something done? We all know what the saying is.

10:52

You got to do it yourself.

10:56

Not having contact with your clients, that’s all you got is to hope, wish and want. You need to contact your clients. You should be friends with them anyway. Why not?

11:08

It’s an excuse to talk to somebody.

11:10

Aren’t you tired of talking to the same old people every day anyway? Go meet somebody. Go meet somebody you got something in common with. I know you hear me.

11:23

And I’m not going to mention the name of the person I’m speaking with right now because I’m not here to single out anybody, right?

11:29

I’m here to help motivate and hopefully give you an idea that might make, if I can get each one of you one extra deal, I’m all over it.

11:51

Alex, I called and left you a message, I don’t know if you got it, but we need to talk.

11:57

And I’m just going to, yeah, you need to call me when you get a chance.

12:01

If it’s Mo or Alex, either one of you.

12:03

I’m big fans of both of you.

12:14

Do you recommend using a domain with ERT or Setze?

12:17

I wouldn’t, and I’ll tell you why.

12:21

I’m better spoken than written.

12:26

So the last thing I wanna do is give away any sort of inkling of what I’m actually presenting.

12:32

Personally, I don’t like to give away what I’m thinking.

12:39

You know what I mean?

12:39

I wanna get somebody on the phone and speak to them.

13:00

For you Julia. Now Julia, you said some of them fell off.

13:05

Were these cold emails or were these customers that you actually called and contacted?

13:15

Hindsight’s 2020, but listen, we’re not done, so I’m speaking for moving forward.

13:20

How did you get your leads? Went person in person? Okay.

13:35

So do you know why they fell off?

13:41

Because I’m going to tell you why some did.

13:44

Some ERTC Express never got in with and just to be honest with you and I’m just going down you know I don’t know by going down your individual deals but I’ll tell you the reason why I’ve seen the most of the deals that just kind of flooded away was because they weren’t properly transferred they weren’t properly transferred you got to let them know the second that I sign you up you’re gonna get a call from an 813 number that will be ERTC Express they’re gonna ask you a few questions to get you on board and congratulations we’re gonna be able to find out exactly what you’re owed and do without costing you a dime now obviously once you find out what your your credit is we ask that you work with us since we’re putting in all the work for free up front I’m gonna call you back in three to five days to follow up and check up with you to make sure that you’re that all your questions are is it okay that I check up with you make sure that you’re getting taken care of okay yes yes every single one of them Daniel industries and businesses all the board all over the board they’re all available right now i would just focus towards blue states if you want to you want to know it in focus towards blue states right go ahead and go ahead and prepare them you got them while they’re hot they just agreed to do business they just agreed they just gave you permission to sell when somebody gives you permission to sell you better be careful you give a guy like me permission to sell i’ll talk you into on your tongue you gotta be careful what door you open they just gave you permission to sell that means give them everything they’re prepared to do everything that could make them fall off go ahead and explain to them exactly what it is go ahead and set up your next appointment the second you close somebody your job is to sell the next appointment all right so then why did they fall off? What happened? Were they just not approved? Was it a bad business?

16:35

Do you know the reason on each one?

16:38

Hey Julia, can you hear me okay Syd? It’s Jaleesa. Yeah.

16:43

Hey Julia, another thing that happens is if the client was contacted and we’re leaving a message and sending them emails and they’re not responding, they do go still.

16:54

But if you reach out to them and follow up like Syd said, and they want to move forward, let support know, that’s what we’re here for.

17:03

Let us know, make sure we have a good telephone number.

17:07

And then that way we can get them reassigned to another AE to move forward with the deal.

17:13

You gotta talk to us and talk to the client.

17:17

I mean, that’s how a lot of deals get done, because agents will go back to the clients and follow up.

17:24

And the deal went still, but you know they end up coming back to life and moving forward with the process.

17:34

You know how many times I heard people like the AEs and Tampa would call right and the people go no I’m already working with somebody and they’re not they’re meeting they’re working with you they just right there’s a there’s a break down there but to sit back hope wish wander It’s only going to be on your brain is what we used to call it, but I’m trying to think of a better term to use, right?

18:06

The last thing you want is your mindset to get messed up.

18:09

You know what I mean? Within a minute?

18:14

No, they don’t get contacted within a minute.

18:16

They get called within 15 minutes to 24 hours.

18:23

I wish it was within a minute.

18:27

Yeah, Julia.

18:28

I don’t mean to call you out, but you’ve been great for the last two years.

18:32

I love helping you because I know it soaks in, right?

18:37

You feel, I feel like it’s effort worth giving, right?

18:42

But I would call every one of your customers and just say, hey, you know, what happened?

18:49

And listen to them, right?

18:51

And see where they went wrong.

18:52

Cause you’ll find, right?

18:54

That you actually might’ve had a deal.

18:56

Cause let me tell you something, don’t let somebody else find that customer.

19:00

Cause we actually had a situation a few weeks ago or somebody abandoned a customer like that and somebody else called them and closed them.

19:16

Somebody else called them and closed them. What do you do in that situation?

19:20

You pay the person that abandoned their customer or you pay the person that called them and introduced them to a salesperson. Who would you pay?

19:33

Person that starts the deal, person ends the deal, middleman out. That’s the way that works.

19:41

So you’ve got qualified leads out there that are there’s other fishermen right you got to be careful okay and obviously if I can help you in any single possible way all you got to do is ask we got a few more weeks of this it’s coming to the end what do you got to lose you don’t want to have regret they say when you die that people say they wish they’d have spent more time with their family and kids I think we’re all gonna die and that we wish we’d have submitted more ERTC deals.

20:39

And we wish we’d have spent more time with our family and kids.

20:42

****, I wish I would have submitted more ERTC deals.

20:46

Promise you.

20:48

So once in a lifetime opportunity, we gotta take advantage of it.

20:53

There’s time left.

20:55

Make it count, 100%.

21:05

All right, any other last minute questions?

21:07

I’m not gonna hold you all forever.

21:09

I have one thing said yes ma ‘am hey so agents I know that you guys are seeing the payments in the portal in the comments that’s to let you know what’s being paid the the quarter year in the quarter is being put in there as well we are not paying on partial permissions I know we’ve discussed this before but I’m getting tickets from agents that are on the calls on Wednesdays. We’re not paying partial commissions.

21:45

But the payments are coming in and that is viewable for you to see.

21:50

If you need to see how many quarters your clients are eligible for, you know, prior to receiving their checks from the IRS, go into your portal, go up under payment options and show me details because that will show you how many quarters they’re actually eligible for, please use the resources available to you because a lot of the questions that you guys are answering I’m asking is in your portal.

22:20

Yeah, and the process customers who fell off is the contact support and update the AE.

22:25

Yes, and let me add to that, contact support to communicate with the AE.

22:32

You should not be calling Grace, Mark, any of those people.

22:37

Nobody nobody needs to be calling direct to the AE let the support people deal with those people because we’ve hired on a bunch more too right and they’re getting bogged down with taking support questions when they’re they need to be processing deals yeah when all quarters when all when all are in they pay the commission please don’t be calling grace and mark yep listen I’m your biggest fan man I anyways because I know you take action when somebody takes action they become one of my favorites period all right any other questions any other SEO I spoke with asked me to speak with the CFO okay I’ve had that installed there okay but I’ve actually helped a couple of the members and we got one where we’ve dealing with hospital.

24:00

That same thing happened and what happened was the CFO, you’re welcome Andy, what happened with the CFO is he was too paranoid to even do it because he didn’t really understand it. So you got to somehow figure out how to get into the CFO, right?

24:18

And the easiest way to do it is to find out their name.

24:24

And let’s say their name’s Syd.

24:26

And you call back tomorrow and you say, I need to speak to Syd, thank you.

24:30

And don’t say, please don’t say anything.

24:32

Get directly to him.

24:33

You need to talk to the CFO, because why?

24:35

Anytime people meet, the sale is made.

24:37

You need to talk to the CFO and do what rule number two is, and that’s build value over price and eliminate the fear.

24:42

Listen, I know it sounds too good to be true.

24:44

I thought so too.

24:46

Guess what?

24:47

We’ve got CPA professionals right now that’ll do your calculations.

24:50

and if you don’t receive anything, if you don’t qualify, you don’t owe us nothing.

24:55

Let us find out exactly what you’re owed.

24:58

Then you can make an educated decision which is best suited for you. Practice that statement right there.

25:09

If you understand that you’re taking all the stress off of them, all the cost factor off of them, you’re giving them nothing but information and value and then you’re giving them the control of saying they can make what decision is best for them at that point they are in the birdseed people like that especially when they ain’t got a fight for it you give it to them trust me on that message practice that statement if you called every single customer and just use that statement alone I bet you’d close deals fact left messages try try calling them and say let me speak to Kristi thank you don’t say please say thank you I promise you’ll get right through um yeah Andy try that I’d like to see it Oh car guys are pretty innovative so you got a letter from a car dealer and they got him to open it every time sounds like a direct email. All right. All right.

26:42

With respect to everybody’s time, let’s rock and roll.

26:44

Please post it in the Facebook group. I greatly appreciate that, Andy.

26:48

Nicole, make sure you get an Amazon gift card for being the first one to the call.

26:52

I like people who are punctual on time and ready to rock and roll. And Andy proved that today.

26:58

So there’s your gift, buddy. All right. See you everybody. Thank you.